Welcome to TrisafeX.
This Warranty & Replacement Policy outlines the terms related to product warranty coverage, replacement eligibility, and claim procedures for products supplied by TrisafeX.
As a B2B automotive accessories brand, TrisafeX is committed to delivering quality products and reliable support to dealers, distributors, retailers, OEM partners, and business customers.
1. Warranty Coverage
Selected TrisafeX products may include limited warranty coverage against manufacturing defects under normal usage conditions.
Warranty coverage may vary depending on:
- ● Product category
- ● Product type
- ● Usage conditions
- ● Supplier or OEM terms
- ● Electrical or electronic components
Products eligible for warranty support may include categories such as:
- ● Jump Starters
- ● Air Inflators
- ● Electronic Automotive Accessories
- ● Selected Storage & Utility Products
Warranty details, duration, and coverage (if applicable) may be communicated separately through product documentation, invoices, catalogs, packaging, or dealer communication.
2. Warranty Does Not Cover
Warranty claims will not be applicable under the following conditions:
- ● Physical damage caused after delivery
- ● Improper installation or misuse
- ● Accidental damage
- ● Water or fire damage
- ● Unauthorized modifications or repairs
- ● Normal wear and tear
- ● Damage caused by negligence or improper handling
- ● Commercial misuse beyond intended usage
- ● Damage during transportation handled by third-party logistics after delivery acceptance
3. Replacement Eligibility
Replacement requests may be considered only in the following situations:
- ● Product received in damaged condition
- ● Manufacturing defect identified upon delivery
- ● Wrong product delivered
- ● Missing product or accessories in shipment
- ● Non-functional product upon first use (DOA - Dead on Arrival)
All replacement requests are subject to verification and approval by the TrisafeX support team.
4. Claim & Replacement Process
To request warranty support or replacement, customers/dealers must:
Step 1:
Notify TrisafeX within the applicable claim period.
Step 2:
Share the following details:
- ● Invoice or purchase proof
- ● Product photos/videos
- ● Batch details (if applicable)
- ● Description of issue
- ● Unboxing video (for transit damage claims, if available)
Step 3:
Our support team will review the claim and may request additional information for verification.
Step 4:
Once approved, replacement, repair assistance, or alternative resolution will be communicated.
5. Claim Timeframe
- ● Transit damage or missing item claims should be reported within 48 hours of delivery.
- ● Manufacturing defect claims should be reported within the applicable warranty period communicated for the product.
- ● Delayed claims may not be eligible for replacement or warranty support.
6. Product Inspection
TrisafeX reserves the right to:
- ● Inspect returned products
- ● Verify reported defects
- ● Reject claims that do not meet policy conditions
- ● Offer repair, replacement, or alternative commercial resolution based on evaluation
7. Return Shipping
Depending on the claim type and approval status:
Customers/dealers may be requested to return the product for inspection. Return shipping instructions will be shared by the TrisafeX support team. Unauthorized returns without approval may not be accepted.
8. Limitation of Liability
TrisafeX shall not be liable for:
- ● Indirect or consequential damages
- ● Vehicle-related losses
- ● Business interruption
- ● Installation charges
- ● Third-party service expenses
- ● Loss caused due to improper product usage
Our liability is limited only to the product value as per the original invoice.
9. Policy Updates
TrisafeX reserves the right to update, modify, or revise this Warranty & Replacement Policy at any time without prior notice.
Updated versions will be published on the official website.
10. Contact Us
For warranty support or replacement assistance, contact:
TrisafeX Support Team
Email: support@trisafex.com
Website: www.trisafex.com